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Committed to Safety: We are taking all necessary precautions to keep you safe while we care for you. Review all our visitor policies and precautions. Get more information on COVID-19.

Patient Information

Find the information and resources you need to help make your Cone Health Medical Group experience as convenient as possible.

Patient Forms & Information

Prepare for your upcoming medical appointment by:

  • Asking your provider about any documentation you may need to bring.
  • Collecting all current medication bottles to your appointment, including prescriptions, supplements and over-the-counter medicines, to bring to your appointment.
  • Reviewing information about surgery preparation and recovery

Insurance, Billings & Financial Assistance


See which insurance plans we accept at Cone Health and CHMG.

Bill Payment

Many, but not all, CHMG practices are part of our centralized billing system. If you received a statement from Patientco, visit the Cone Health patient financial services page to learn about our billing and payment experience.

If your doctor’s office does not use the Patientco billing system, contact the practice directly with any questions. You’ll find the practice’s phone number on your bill.

Financial Assistance

If the the costs associated with receiving care are more than you can afford, learn how our financial assistance programs can help you pay your bill.

Electronic Medical Records

Most Cone Health Medical Group providers use Cone HealthLink, an electronic medical records system that integrates information from different locations and systems together in one computerized medical chart. Learn more about the advantages of Cone HealthLink and who has access to your chart.

Request Medical Records

If you have a MyChart account, log in to see if the information you’re seeking is there. You can download, print and send information to health care providers from your MyChart account.  If you don’t have a MyChart account yet, you can request account activation here.

If you’re not on MyChart, or the information you need is not available on MyChart, download and complete the Cone Health Medical Group Release of Information Form [PDF]. (The form also is available in Spanish.)

Release of Information Form Instructions

Contact the office of the doctor you want to request records from. You’ll need to:

  • Get the practice name, address, phone number and fax number needed for the first box on the form. You’ll use the practice name again in blank after the phrase “I authorize Cone Health or”.
  • Ask how you can submit the completed form (for example: fax, mail, email or in-person).
  • Find out if there is a fee for your medical record copy.

Print or electronically fill in the form. Complete all applicable fields. You must include the purpose of your request.

Be sure to select which information you need disclosed. Most health care facilities do not require or want your entire record.

Sign and date the form, and then submit it to your doctor’s office. (Electronic signatures aren’t accepted.)

Please note: If you want your copies sent to another health care facility, first ask what it requires and whether it’s on the EPIC health information management system. If it’s on EPIC, you may not need to complete the request form.

Patient Information